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Privacy Policy

Last updated: November 2025

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Stone Story (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.

1. Information We Collect

We may collect and process the following types of personal information:

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Information you provide directly:

  • Name

  • Email address

  • Billing and delivery address

  • Phone number (if provided)

  • Payment details (processed securely by our payment provider)

  • Any information submitted through contact forms or email

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Information collected automatically:

  • IP address

  • Browser type and device information

  • Pages viewed and usage patterns

  • Cookies and similar technologies (see section on Cookies)

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Order information:

  • Products purchased

  • Transaction history

  • Delivery details

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We only collect information that is necessary to fulfil an order, respond to enquiries, or improve your experience on our website.

2. How We Use Your Information

We use your personal information to:​

  • Process and fulfil orders

  • Provide customer support or respond to queries

  • Send transactional emails (order confirmation, shipping updates, etc.)

  • Improve our website and customer experience

  • Comply with legal obligations (tax, accounting, fraud prevention)

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We do not sell or share your personal data for marketing by third parties.

3. Payment Processing

Payments are handled by trusted third-party providers (e.g., Stripe, PayPal).
We do not store full payment card details on our servers.
These providers use their own secure systems to protect your information.

4. Sharing Your Information

We only share your information with:

  • Payment processors (for secure transaction handling)

  • Delivery and courier services (to send your order)

  • Website hosting or analytics providers (to improve functionality)

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All third parties are required to keep your information secure and use it only for the purpose of the service they provide.

5. Cookies

Our website uses cookies to:

  • Remember your shopping basket

  • Improve site performance and user experience

  • Understand how visitors use our website (via analytics tools)

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You can adjust your browser settings to refuse cookies, but some features may not function correctly.

6. Your Rights (UK & EU GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (“right to be forgotten”)

  • Object to certain processing

  • Request data portability

  • Withdraw consent for marketing communications

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To exercise any of these rights, please contact us using the details below.

7. Retention of Data

We keep your personal information only as long as necessary to:

  • Process your orders

  • Meet accounting and legal requirements

  • Maintain business records

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When data is no longer required, it is securely deleted.

8. Security

We take reasonable technical and organisational measures to safeguard your data.


However, no online transmission is 100% secure, so we encourage you to take care when submitting information online.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.


Any changes will be posted on this page with an updated “Last updated” date.

10. Contact Us

f you have any questions about this Privacy Policy or how your data is handled, please contact:

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Stone Story
Email: cynthia@stonestory.co.uk

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